Mike Barskey

(603) 667-8364 • Grafton, New Hampshire • mike@barskey.net

Professional Traits

Stoney Brook Veterinary Hospital: 2019 – present; Hospital Manager

Ensure solid infrastructure so hospital can maintain the highest standards of client satisfaction and patient care, and be an enjoyable place to work
Human Resources: hiring and onboarding, performance reviews, terminations
IT/Tech support: software, hardware, printers, telephones
Finances: Accounts Receivable, Accounts Payable, reviewing Statement of Operations and other financial reports to determine opportunities for growth and areas for focused improvement
Inventory: ordering, receiving, auditing
Staff: scheduling, conducting staff and team meetings
Training: overseeing staff training, creating reference and how-to documentation
Goals: setting and achieving goals, monitoring and maintaining staff engagement
Creating tools to accommodate hospital needs (e.g., spreadsheets, custom-designed software for communication and efficiency)
Marketing and social media

Small Animal Veterinary Emergency and Specialty (SAVES): 2014 – 2019; Client Care Supervisor

Cared for clients’ needs, answered phones, scheduled appointments, processed payments, balanced financial transactions, prepared patient documentation
Displayed the highest standards of customer service, professionalism, compassion, and positivity to ensure clients were as delighted as possible to have done business with us
Organized and headed staff meetings to disseminate new information, train on new procedures, facilitate multi-directional communication, and encourage staff participation in continuously improving hospitality as well as the workplace environment
Created documentation, training materials, and tools to assure accuracy and efficiency
Multitasked in a busy and stressful environment, re-prioritizing and accommodating each client’s needs as they changed during each visit
Volunteered for additional responsibilities including Accounts Receivable Liaison, Accounts Payable Liaison, Safety Liaison, On-site Orientation Liaison, and Social Media Liaison
Maintained clear, concise, and consistent communication between colleagues/departments
Managed relationships of both internal and external clients via constructive and cooperative communication

Federal Express: 2012 – 2016; Operations Manager, Trainer, Package Handler

Supervised staff of 15-30, including performing human resource needs as well as, scheduling, training, safety and policy compliance, and goal attainment
Managed workflow and assigned employees to positions to ensure efficient operation, minimize cost, and
maximize quality of service and customer satisfaction
Lead daily planning and engagement meetings, ensuring constant communication and understanding of goals
Trained new employees and ensured that all employees remained current on standards and procedures

Northeast Credit Union: 2015 to 2016; Teller (through Temp Agency)

Assured members’ financial needs are met quickly, professionally, and with a happy and friendly disposition
Maintained security of inventory and member information, per federal regulations and institution policies
Northeast Credit Union offered a raise and permanent position at end of temporary contract, and offered a higher permanent position a year later if I’d return

Independent Contractor: 2009 – 2014

Conducted quality assurance testing of educational software at multiple project milestones
Parsed and prepared complex Photoshop source files into resource images for software developers
Home construction: framing, cement, plumbing, electrical, windows/doors, flooring, roofing, etc.

Seattle Technology Group, Inc.: 2001 – 2009; Customer Support and Training, Web Development

Performed comprehensive on-site training and software-configuration for new clients
Maintained positive professional relationships with ~30 clients, improving company’s reputation in the industry and increasing word-of-mouth marketing
Supported proprietary software (installation, configuration, use, and troubleshooting) as well as other technical issues as they arose (e.g., network issues, printer problems, Microsoft Office, MSSQL and Oracle backends)
Designed custom Crystal Reports packages to meet each client’s unique needs, improving clients’ efficiency
Wrote product documentation and support materials, increasing resources for clients and support team
Created company’s first web product, introducing new income stream and paving the way for new client base

University of California, Irvine: 1989 – 1991