Mike Barskey

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Mike Barskey

(603) 667-8364   •   Grafton, New Hampshire   •   mike@barskey.net

Professional Traits

  • Self-motivated
  • Organized
  • Solution-oriented
  • Professional and amiable
  • Skilled communicator
  • Effective working autonomously and collaboratively
  • Provider of superlative customer service and hospitality
  • Focused on detail, efficiency, and accuracy
  • Logical problem solver
  • Proficient with Microsoft Office and very computer-savvy

Experience

Stoney Brook Veterinary Hospital: 2019 – present; Hospital Manager

  • Ensure solid infrastructure so hospital can maintain the highest standards of client satisfaction and patient care, and be an enjoyable place to work
  • Pharmacy: controlled substance ordering, logging, and auditing; created Pharmacy Tech role and responsibilities; fill in as Pharmacy Tech when short-staffed
  • Human Resources: hiring and onboarding, performance reviews, terminations
  • IT/Tech support: software, hardware, printers, telephones
  • Inventory: ordering, receiving, auditing
  • Staff: scheduling, conducting staff and team meetings
  • Training: overseeing staff training, creating reference and how-to documentation
  • Finances: Accounts Receivable, Accounts Payable, reviewing Statement of Operations and other financial reports to determine opportunities for growth and areas for focused improvement
  • Goals: setting and achieving goals, monitoring and maintaining staff engagement
  • Creating tools to accommodate hospital needs (e.g., spreadsheets, custom-designed software for communication and efficiency)
  • Marketing and social media

Small Animal Veterinary Emergency and Specialty (SAVES): 2014 – 2019; Client Care Supervisor

  • Cared for clients’ needs, answered phones, scheduled appointments, processed payments, balanced financial transactions, prepared patient documentation
  • Displayed the highest standards of customer service, professionalism, compassion, and positivity to ensure clients were as delighted as possible to have done business with us
  • Organized and headed staff meetings to disseminate new information, train on new procedures, facilitate multi-directional communication, and encourage staff participation in continuously improving hospitality as well as the workplace environment
  • Created documentation, training materials, and tools to assure accuracy and efficiency
  • Multitasked in a busy and stressful environment, re-prioritizing and accommodating each client’s needs as they changed during each visit
  • Volunteered for additional responsibilities including Accounts Receivable Liaison, Accounts Payable Liaison, Safety Liaison, On-site Orientation Liaison, and Social Media Liaison
  • Maintained clear, concise, and consistent communication between colleagues/departments
  • Managed relationships of both internal and external clients via constructive and cooperative communication

Federal Express: 2012 – 2016; Operations Manager, Trainer, Package Handler

  • Supervised staff of 15-30, including performing human resource needs as well as, scheduling, training, safety and policy compliance, and goal attainment
  • Managed workflow and assigned employees to positions to ensure efficient operation, minimize cost, and
    maximize quality of service and customer satisfaction
  • Lead daily planning and engagement meetings, ensuring constant communication and understanding of goals
  • Trained new employees and ensured that all employees remained current on standards and procedures

Northeast Credit Union: 2015 to 2016; Teller (through Temp Agency)

  • Assured members’ financial needs are met quickly, professionally, and with a happy and friendly disposition
  • Maintained security of inventory and member information, per federal regulations and institution policies
  • Northeast Credit Union offered a raise and permanent position at end of temporary contract, and offered a higher permanent position a year later if I’d return

Independent Contractor: 2009 – 2014

  • Conducted quality assurance testing of educational software at multiple project milestones
  • Parsed and prepared complex Photoshop source files into resource images for software developers
  • Home construction: framing, cement, plumbing, electrical, windows/doors, flooring, roofing, etc.

Seattle Technology Group, Inc.: 2001 – 2009; Customer Support and Training, Web Development

  • Performed comprehensive on-site training and software-configuration for new clients
  • Maintained positive professional relationships with ~30 clients, improving company’s reputation in the industry and increasing word-of-mouth marketing
  • Supported proprietary software (installation, configuration, use, and troubleshooting) as well as other technical issues as they arose (e.g., network issues, printer problems, Microsoft Office, MSSQL and Oracle backends)
  • Designed custom Crystal Reports packages to meet each client’s unique needs, improving clients’ efficiency
  • Wrote product documentation and support materials, increasing resources for clients and support team
  • Created company’s first web product, introducing new income stream and paving the way for new client base

Education

University of California, Irvine: 1989 – 1991

  • Two years of study towards a Bachelor’s Degree in Psychology